Billing Overview

This page summarizes billing and subscription basics. For refund eligibility and process details, see the Refund Policy.

Subscriptions

• Plans are billed in advance.
• You can manage your plan in Account Settings.
• Cancel anytime to stop future renewals (access remains until the end of your billing period).
• Annual plans save two months and issue subscription credits monthly.
• Upgrades and monthly-to-annual changes can start immediately after Stripe confirms payment.
• Downgrades and annual-to-monthly changes start at the next billing date.

Payment methods

• Payments are processed through our secure payment provider.
• Update your payment method in Account Settings if a charge fails.

Invoices and receipts

• Open Account Settings → Payment & invoices to view or download Stripe invoices and receipts.
• If an invoice is missing, email billing@luni.now with your account email and the purchase date.

Refunds

• Email billing support to request a review; there is no one-click refund request.
• The latest full monthly initial subscription or renewal uses a 3-day window; the annual window is 30 days.
• No more than 1,000 membership credits may have been used since that payment.
• Prorated upgrade charges are not refundable.
• See the Refund Policy for full requirements.

Need help?

Email billing@luni.now for billing questions.