Refund Policy

Luni returns approved refunds to the original payment method. The final posting time depends on your bank or card provider.

How to request a review

Email billing@luni.now from your account email with a brief explanation. Luni does not provide a one-click refund request. A support administrator reviews the final settled usage and payment facts before approving any refund.

Subscription refunds

• Monthly subscriptions: request within 3 days of the latest full initial or renewal payment.
• Annual subscriptions: request within 30 days of the latest full initial or renewal payment.
• No more than 1,000 membership credits may have been used since that payment.
• Only the latest complete initial subscription or renewal invoice is eligible. Prorated upgrade and plan-change invoices are not refundable.
• Approved refunds return the full amount actually paid for that invoice after discounts. Partial refunds are not offered.

Monthly requests made after 3 days, and annual requests made after 30 days, are not eligible.

Starting a refund review pauses paid abilities while preserving access to your data. Luni waits for active provider calls and pending usage settlements to finish before making the final decision. When Stripe confirms the refund, Luni stops future renewal, ends the refunded paid entitlement, removes only the affected entitlement, and reverses related partner commission.

Requests outside these rules are not eligible. Approval is not guaranteed until the administrator completes the final check.

Abuse and disputes

Duplicate operations are handled idempotently and do not create duplicate refunds or credit grants. Fraud or repeated refund abuse may make a request ineligible.

When a card dispute opens, Luni pauses paid abilities, preserves data access, and prevents the next renewal while the investigation is active. If the dispute is won in Luni's favor, paid abilities are restored through the original paid period, but renewal remains off. If the dispute is lost, or a refund succeeds, only the affected subscription invoice is permanently revoked.

For help, email billing@luni.now with your account email and a brief explanation.